My PayPal Here card reader won't accept my amex - works fine with visa

[ffjags]

I'd like to know if it's my amex card or all amex cards.

Is there a log file in the card reader that might explain what's wrong?

[snowshoe · Accepted solution]

It just may be that particular card.  (Unfortunately there's no app accessible log files.)

[DigityDog]

I think its actually not the card but rather the technology

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@snowshoe wrote:

It just may be that particular card.  (Unfortunately there's no app accessible log files.)

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I too cant manually process any AMEX card with PayPal here

Can Paypal Here please advise

[DigityDog]

This is not solved.

If you manually try to process nay AMEX card without the card reader it doesnt work 

[Babytovintage]

Hi what phone are you using? I have been reading the Iphone 4S has issues with the triangle.

[snowshoe]

iPhone 4 - can't speak for the 4s

[ffjags]

Resolved. It was an issue with the card itself. Thanks.

[ffjags]

Thanks for the feedback.

My client is using Samsung GALAXY S4.

I hope it's just her Amex card.

[SheroesEnt]

Same issue! I've run in to this with two differnt clients in the last two weeks even though I have signed contracts on them and now go he extra step of having the AmEx clients call their card to anticipate the PayPal Here charge. I called American Express Merchant Services and they say that the issue is with PayPal's master merchant account number. I called PayPal to tell them that someone from their side needs to talk to someone on American Express' side and they said that I was making it up, that there was no such issue, and that if there was then American Express would call them. Infuriating! There's a problem and this needs escalation but the customer service people at PayPal are so arrogant that they won't listen and actually fix it.