Issue with Paypal Prepaid Card?

AndreJG
Contributor
Contributor

For some reason, since the PayPal Prepaid Debit site has changed, I haven't been able to complete the instant transfers. I've called Paypal multiple times with no resolution, the agents told me my account was in good standing and to simply try again. Tried 5 hours apart today and still no luck. I continuously get the the following:

 

"Unable to perform the PayPal Instant Transfer.

If you continue to have problems, please contact customer service."

 

Usually when this happens there's a big thread about it on here, but I see nothing. Maybe it's just me this time? Anyone else having this issue?

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63 REPLIES 63

coffeeramblings
Contributor
Contributor

The Paypal rep stated that there was nothing wrong on their end and that I should contact NetSpend as they are the ones that run the Paypal Prepaid Website. So I went ahead and sent them an email today.

 

 

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CCA_Sherrie
Contributor
Contributor

Yeah, as a PayPal Call Agent, that's exactly what I would have done as well - or transferred you to them since they are open today.

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coffeeramblings
Contributor
Contributor

I received a reply back from NetSpend, stating that they reset my Paypal permissions and that should fix the problem. Well, it didn't fix anything as I still can't use the Paypal Transfer. I keep getting the same old error message,

 

Unable to perform the PayPal Instant Transfer. If you continue to have problems, please contact customer service.

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CCA_Sherrie
Contributor
Contributor

I'm wondering if you are not hitting risk when attempting to make your withdraw? Or perhaps you are getting blocked due to another reason. Hmm..

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coffeeramblings
Contributor
Contributor

I've only had the card for just over a month. I've only tried transferring between $15 to $25, which always gives me the error message. I've been told by both Paypal and NetSpend Reps that my account is in good standings. There is just something wrong with the Paypal Prepaid website.

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SannyD
Contributor
Contributor
That sounds stupid. It's obviously not him and is PayPal. The issue is still happening to basically everyone who tries the instant transfer option. Including myself who's been a customer for years with my husband.
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Kaympaul
Member
Member

I am having the same issue  and I spoke  with an agent and to not available noting happen so I am at a lost 

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AndreJG
Contributor
Contributor
Past ridiculous.
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coffeeramblings
Contributor
Contributor

Yes, it is ridiculous. I'm planning on cancelling the card before the end of the month.

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AndreJG
Contributor
Contributor
Bumping this one more time before I just chalk it up and close my account. Has anyone else had this problem and had it resolved?
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