I cant link the paypal extras mastercard

tbao7
Contributor
Contributor

I just received the replacement card after reporting the lost card. Then, I also activated the new card. However, it doesn't show up the new card on my paypal account. I tried to link the new card to my paypal account but it can't. How can I fix this issue?

 

Thank you

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10 REPLIES 10

Whac-A-Mole
Frequent Advisor
Frequent Advisor

you may have to go to the extra website and link it from there.

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

. During the PayPal Prepaid Card activation process you will be asked if you have a PayPal Account. If you do have a PayPal Account, then you will be asked to provide the log-in information for the account. We will then use that log-in information to automatically link the PayPal Prepaid Card with your PayPal Account.

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tbao7
Contributor
Contributor

Thanks for helping but I'm talking about a Paypal Master credit card, is it a prepaid card? I logged in the web: www.paypal-prepaid.com and tried to activate but it also doesn't work.

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

sorry,I gave you the prepaid MC debit card.

Your Extra MC is a credit card,I dont know why it does not link.did it link before?  

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tbao7
Contributor
Contributor

yes, it did. but now I've just gotten the replacement card, it doesn't link anymore.

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

you have to call the number on the back of the card,may be they know.

or call PAYPAL

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fawkes493
New Community Member

i'm having the same issues. i called "customer service" and they informed me that even though the card had been activated (and i won't even go into details about how ridiculous that process is) that i would not be able to link the paypal extra card to my account or use it for any website payments until 4 days after the card was activated. hope this helps someone.

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1crbrown
Contributor
Contributor

Did it work after 4 days?

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