Frustrated with the Compliance Team

[Quangmai]

I was asked to send my verified copy of passport to US paypal Compliance team in order to get back $AUD 2000 back. I mail my document to 
 
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Via the tracking system, the document was claimed to be delivered at 68145.but Paypal kept saying not yet received and asked me to re-mail the document. I have no problem to send again but may I have a recipient name? I cannot keep sending this again and again without knowing whether this PO Box is effetively managed. 

Paypal Community Experts please help me on this because the money was locked in for more than 6 months. I need a solid solution for this. Cannot just send back adn forth because it costs almost 100usd for 1 mail-out. 

Quang

[kernowlass]

@Quangmai

Speak to customer services and ask them, phoning is best.

[Whac-A-Mole]

where are you?

 I believe Paypal has an office in Singapore or you can email them on FB or TWITTER.

[hala52]

Where do you get the certificated copy of passport? I met the same problem with you. Have you get your money back now?