Debit card, No cash back bonus? ?

hotrod4x5
Contributor
Contributor
I never received my cash back bonus in October for my September purchases. How many of you are still waiting for last month's? ? I called PayPal and was told there's a glitch and that they are processing them in batches and that I would get it by the end of October. Of course, I never got it, so I called again. I called on October 31 around 2 pm PST and she told me they had until midnight to get it to me and she assured me I'd get it by then. Well, I never got it. So I called on Nov 2. Now they're telling me they're still processing them and I should get it soon. I asked her to just put me on hold and calculate it and give it to me now. She said they can't do that. (They did that for me once about a year ago, but I guess now they can't? ? ) I asked her what about November's? Is that going to show up on time? She said, oh yes, and you'll probably get both months at one time. Well, it's the 4th and I usually get it by now. Still nothing.
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27 REPLIES 27

sharpiemarker
Esteemed Advisor
Esteemed Advisor

Click the Cash Back transaction to view Summary.


Kudos & Solved are greatly appreciated. 🙂
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HippyBuggsGirl
Contributor
Contributor

December 21st and I'm still waiting on my November Cash Back Bonus. It should be around $20. I've been using this card since they rolled it out and have never had a non payment later then the 5th until last month. Now I've gotten nothing thios month. I sent a message to support but there is no category for missing Cash Back Bonus. Bummer. 

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HippyBuggsGirl
Contributor
Contributor

Thank you for contacting PayPal Customer Support. My name is Cherek and I understand you are emailing us regarding your Cash Back Bonus for your transactions made in November. I realize this situation is concerning so I am happy to help. Due to a recent system upgrade, some customer's are experiencing a delay in receiving their Cash Back Bonus this month. I apologize for any inconvenience this may have caused. However, our engineers are aware that customer's are experiencing this so I can assure you that they are working diligently to find a solution. You will be receiving your Cash Back Bonus into your PayPal account shortly. 

 

 

Quick response 

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Ravenplume
Member
Member

12-27 now and still no bonus for either November or December.

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hotrod4x5
Contributor
Contributor
Message them on Facebook
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HippyBuggsGirl
Contributor
Contributor
I'm still waiting on December and I'm sure January will be the same. 😞
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HippyBuggsGirl
Contributor
Contributor
Sorry I mean I'm still waiting for my November bonus to be paid in December.
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OhioDave1345
Contributor
Contributor

Well, I just got December payment but, still not paid for November. About $800.00 missing! Thanks PayPal.

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