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Dear Paypal,
I have been on hold for over 20 minutes so I decided I would send and email while waiting. After the line just dropped and I called again. Paypal then said it would call me back in 47 minutes!
One September 1, 2016 I used my Paypal debit card at Shophrite grocery store. The amount was for $31.17. I was charged two (2) times for $31.17. There are 2 seperate transaction IDs. I also received 2 email alerts.
When I noticed this I contacted Paypal and they saw the error. They placed the $31.17 back to my account since there was another transaction of $31.17 where the funds were removed from my account already.
The Paypal representative I spoke to assured me that the correction was made and I did not have to do anything else since I was charged twice (2) for the amount of $31.17.
Well today, September 16, 2016, I was surprised to receive an email stating that Paypal has sided with the merchant and $31.17 was once again taken from my account.
I just want Paypal to make the corrections and put back the $31.17 into my account. I already paid this. I was charged twice.
Thank you!
Cheers,
Louise
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No transaction numbers needed, but transaction dates AND time ARE important as well as positive and negative charges for each one. Payment decription type is important.
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Without seeing your PayPal account activity list of transactions there is no way of know exactly what is happening. The explanations don't explain the true chronology and event details.
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Hi! Is it safe to put exact transaction numbers here on the Community board? I am waiting for Paypal to call me back, but if I can get a clearer solution here or tips I would love to find out.
For some reason the wait time right now when you call Paypal is over 45 minutes.
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No transaction numbers needed, but transaction dates AND time ARE important as well as positive and negative charges for each one. Payment decription type is important.
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