Card reads but transaction fails on android based phones

palmetter
New Community Member

Looking for help since Paypal is of no use.  Late last year(2016) my paypal card reader would not approve any transactions.  The card reader(both the swipe and chip reader version) are both recognized but after I swipe the card I get a "try again we're sorry, this transaction could not be completed.  Please try again or cancel this order".  It works just fine on my IOS based phone and Ipad.  I have escalated this to the highest level and still no response.  it's been several months and no fix.  I have tried this on multiple devices and the IOS is the only one that works.  Any help from people with the same issue would be appreciated.

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DPCreations
Frequent Advisor
Frequent Advisor

What is the Android device?  What version Android software?

Do you log our of your iOS PayPal Here account befor using Android?

 

Does your iOs and Android use the same intenet connection network?

When a card is declined by Android is that same card accepted when you try on iOS after you log out of Android?

 

I dont know if any of the answers will make a difference, but any other technical details might help to find an answer.

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