Cannot log in with pin or finger print on android phone app, only with my email

asiangirl1
New Community Member

I have the android mobile app and i log in with a pin or fingerprint. Today I logged in with my pin and I was not receiving my code and must have hit send like 5 times. Now when I attempt to log in with my pin it says my account is locked temporarily for security reasons to protect myself and to contact them which I did."

 

I never lost desktop access.

 

They were able to get my logged in on the app - they had me log in with my email and the 2 factor auth worked fine. I chanegd my phone pin through the website.

 

Ive tried unistalling and reinstalling the app and I still get that same error messgae. Email is my only option, pin gives me the security error and for fingerprint every time i click to get my sms code it asks for my finger print again and its a never ending cycle.

 

Anyone experience this?

 

I can just log in wtih my email but its pertty inconvenient.

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3 REPLIES 3

DPCreations
Frequent Advisor
Frequent Advisor

Fingerprints can be an issue.  Suggest you disable the fingerprint option.

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Akinlolusewanu9
New Community Member
This is a problem with paypal app. I cannot use my fingerprint login on my new note 8
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JazzyBlonde
New Community Member
Mine just stopped working too. Did you get it resolved?
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