Can't buy

Jb2091
Contributor
Contributor
I have an available balance but I can't buy anything online. Why is this happening?
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8 REPLIES 8

DPCreations
Frequent Advisor
Frequent Advisor

Do you have a bank account linked?

Do you have a credit card account linked?

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Jb2091
Contributor
Contributor
I have a credit card linked but not a bank account.
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DPCreations
Frequent Advisor
Frequent Advisor

Add a bank account for identity verification and backup funding.

 

What credit card?

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Jb2091
Contributor
Contributor
I have MasterCard linked. What if I don't have a bank account?
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DPCreations
Frequent Advisor
Frequent Advisor

What bank issued the MasterCard?

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Jb2091
Contributor
Contributor
Celtic bank corporation. It's an indigo MasterCard.
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DPCreations
Frequent Advisor
Frequent Advisor

That bank and card may not be acceptable in your country.  Check the requirements for your country.

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Jb2091
Contributor
Contributor
I changed the card on file because the one I had on there wasn't accepted and that solved the problem. Thank you for your assistance!
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