replace broken card reader

[monalcsw]

how do i request a replacement card reader? i have been on hold for 40 minutes!

[JCBlacksmith]

Hi there.  I have the same problem and can not get a response.  How did you get a new one?

Thanks

JC

[PayPal_Frank · Accepted solution]

Hi JCBlacksmith,

Welcome to the community!  I'm sorry to hear that the card reader arrived broken.

This is something where we must recommend contacting PayPal support directly for assistance to request a new reader.  https://www.paypal.com/contactus

- Frank

[Carlos069]

I have tried contacting customer service online but there is no option as to "HOW DO I REPLACE MY CARD READER" (It is not working).  Is there a section or tab that I can find a reorder area.  I know that Square has a section.

[DPCreations]

Best to call customer service directly and they should be able to help you.

[Carlos069]

thank you!