Change the Billing address for Smart Connect?

[Atari]

So my dad wants me to change the billing address for his paypal smart connect account. I tried to, and kept getting the message: "We are experiencing technical difficulties", so any changes I make to the address don't save. I'm not sure about what to do now. He thinks I can fix everything, and then I'll have to attempt to explain why I can't just go and make another account under his name.

So basically, he wanted a separate account because he couldn't change the address either. Is it possible that I could just make another smart connect account for him?

[snowshoe · Accepted solution]

Suggest contacting the Smart Connect customer support people for assistance:

There are 2 ways you can contact the PayPal Credit Service Center for information about your PayPal Smart Connect account. You can:

Call 866-571-3012 (Monday-Saturday 4:00 AM to 10:00 PM, Sunday 7:00 AM to 7:00 PM Pacific time)

- OR -

Write to:

PayPal Smart Connect
PO BOX 965004
Orlando FL 32896-5004

Here are some tips for contacting the PayPal Credit Service Center:

• When you call, you should press 1 for your PayPal Smart Connect account.
• If you don’t have your PayPal Smart Connect account number on hand, say "I don’t have it," follow the prompts, and respond accordingly.
• When contacting PayPal Credit Service by phone, we won’t ask you for your PayPal password, email address, or any financial information you’ve registered to your PayPal account.