You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Nobody has been able to log in all day. We are all getting the same error message. Called the prepaid debit card office and he said it would be back up by 5 pacific time. Not happening. I was told it's a third party that actually runs the accounts and card.
FYI: I contacted Paypal Prepaid via email earlier today about the error on login, and here is the response I received:
Thank you for contacting us!
Unfortunately, our paypal-prepaid.com website is currently unavailable. We know this is an inconvenience and our IT department is working to resolve the issue.
Customer Care Specialist
I had to add that I've only had my card one week. Just read somewhere that as of May 21st you can no longer get cash from the ATM's with the prepaid debit card. Did anyone else read this. Unbelievable. Makes me think the system will be down til the 21st? I think if the card doesn't work, then we should get a $4.95 credit for that month.
I think I remember seeing something about the not being able to take cash out of the ATM, but I thought it was in other countries outside of the US. Can't remember where I read it, though, so I could double check!
I, too, read that somewhere. I can't remember where as well.
I thought this happened randomly but I guess the entire system has been down from what I see (all the comments posted today and yesterday). I also had a random $1 deduction on Wednesday from an odd source I didn't recognize. I was about to report the suspecious activity but it disappeared minutes after. Not being able to login for the past day led me to believe my account had been hacked.
Another question, why is paypal.com working while the paypal prepaid isnt?
I am sooo glad I found this forum as I was about to freak out. It did say in the email it is for other countries, it shouldn't effect us. I almost wonder if that is why the site is down, maybe something happened in those locations??