stolen account

tinka12
New Community Member

Today I have  issue when I can't login to my PayPal account . I tried to reset my password and I had a message "There's no account associated with this email". paypal send me a email notice  "This is to confirm that you've added a new email address (some mail) to your PayPal account (attachment1)." That not my email! someone stolen my account and change the email now i cant login . i report that on spoof@paypal.com and i got answer (attachment2). i have my visa on a old email account.  i  create new ppl account just to i can write this. how to recover my old account? how to call customer service when i dont speak english language?  
attachment1.jpgattachment2.jpg 

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PayPal_AshleyM
Moderator
Moderator

Hi tinka12,

 

I'm sorry to hear about the trouble logging in, that sounds frustrating! I would advise contacting us on Facebook or Twitter so that we can help. Hopefully this is resolved for you soon!

 

- Ashley M


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