refund of my mone

[RreyesS]

make a purchase on ebay and now the article does not appear and I cancel the purchase and the seller does not answer me. I need a refund of my mone

[kernowlass · Accepted solution]

@RreyesS

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Sckr]

Does anyone else feel like they're being scammed by PayPal?  I bought something with a credit card that was totally unusable when it was delivered. I was given a refund in PayPay money. Of course they take a percentage of your refund for being a completely unnecessary middle man. Then I can't use the money to make a purchase without giving paypal my credit card or bank information? Wow. Great customer focus. I love jumping through extra hoops to get part of my money back. Thanks. I'm sure they wouldn't try discouraging people from EVER getting to it. Hopefully I'll never need to do business with paypal again.

[kernowlass]

@Sckr

If your seller used the 'refund' option which they should and NOT the 'send money' option which they should not then you would get a FULL refund as paypal does NOT charge a buyer to get a refund.

As for 'using' funds in your paypal balance then no often you can't until you add a credit card to verify that paypal account and to act as a back up funding source to reduce risk to paypal.