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problem with payment

Contributor

problem with payment

I buy some items on bike24  and  recive  message

Your payment with PayPal has not been completed yet...

 

but I payed with Paypal 


my money isn t  returned to my credit card 

what is problem?

tnx and sorry on bad english

 

 

9 REPLIES
Volunteer Advisor

Re: problem with payment

You should add Bike24 what happened.

Highlighted
Contributor

Re: problem with payment

I contact them and this is answer from them: Thank you for your e-mail. We were not able to reserve the amount on your PayPal account. Please contact PayPal to solve this issue and confirm the link we have sent you today, so we can proceed with your order. Yours sincerely [removed due to privacy concerns]

Volunteer Advisor

Re: problem with payment

Did you use PayPal or a credit card for the purchase?

Contributor

Re: problem with payment

I use PayPal
Contributor

Re: problem with payment

You authorized a payment of 91.15 EUR to Bike24 GmbH Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source. Thanks for using PayPal. To see the full transaction details, log in to your PayPal account.
Volunteer Advisor

Re: problem with payment

What are the details of the transaction in your PayPal account?

Contributor

Re: problem with payment

Apr 13, 2017 09:23:44 PDT Transaction ID: 9CW33215PX5635138
Contributor

Re: problem with payment

transaction is still pending, and I tried to open a dispute but it says wrong transaction number .
New Community Member

Re: problem with payment

I had the excact same problem, on the site, i got the money back to my bank and now i dont know if i make the same payment on the site if the problem insists!!