problem sending money to family

[ws11]

I tried to send money to a family member and when I click on send money it changes to another screen with an ugly cat on it and S. Alpha under the cat pic. I entered the correct email address and have to click on the cat to continue. The next screen says you are sending money to StevenAlpha bideazyaolcom. I can't get past this screen. Who is this Alpha person? Am I doing something wrong?  I have sent money before no problem. Help please.

[Whac-A-Mole]

do not use bookmark,type in Paypal address and sign in there.

use a PC instead of phone.

[ws11]

Thanks for the suggestion. I have done that, it still doesn't solve the problem.

[Whac-A-Mole]

clean your cookies,cache.

or call Paypal,do you use any security  software like Norton or McCAFEE? 

[ws11]

Cleaned cookie cache. Called PayPal yesterdfay, no solution other than that's weird. Was transferred to another dept., they never answered. After 25 min. I hung up. I use Comodo as my security anti virus ware. I haven't done a hard boot yet, thats next. I appreciate you taking the time to offer me help.

[sharpiemarker]

Go to Manage Invoices, then in the Settings menu, select Address Book.  Delete all the contacts in it.  Then try to send out money again by clicking Send & Request > Send money to family option.

[ws11 · Accepted solution]

That solved it, thank you, thank you, thank you!