Confirmed email or used wrong one on ebay. Open a dispute is only option.
How to open a dispute
If you purchased the item from one of our merchants, follow these simple steps:
Log in to your PayPal account.
Open a dispute in the Resolution Center within 180 calendar days of your purchase.
Click “Dispute a Transaction.”
Select item dispute.
Be aware that disputes must be opened within 180 days of your payment date, and that you and the seller will have 20 days to work things out.
How to escalate a dispute claim
If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim.
Here's how:
Log in to your PayPal account.
Click on your existing case in the Resolution Center.
Select “File a Claim.”
You must file your claim within 20 days of when the dispute was first opened. Then, we’ll review your case and try to provide a final decision within 30 days.
