my funds have not been released

Ari_Usagi
Contributor
Contributor

 My customer paid on 26 February 2018 at 08:30:34 GMT+7
 I sent the package on the 27th Feb 2018 
My fund will be 
Release date : 13 March 2018
Tracking number : RR158441579TH

The package was delivered to her on March 9th 2018 
I used a Tracking website and I checked if the package was delivered .
ever since the package was delivered to her I E-mailed her for her to confirm , but she never did reply.
It's been 4 days since she got the shoes and she didn't contact me back...

The status is still on :"SHIPPED"
Payment status:"HELD"

It's already March 13th 2018 1:08 AM (ICT)   UTC+7 😞

I need the money soon to pay off my Ielts exam 
I'm just a college student and it was my first time selling my expensive new shoes for $ 835

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Snow-Cat
Advisor
Advisor

As this is a public community, no one here has access to user info so it not possible to assist via the forum - the system is basically automated.   However, you do have the option to contact customer service for assistance with the status of your hold.

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