cancelling payment

[larisatp]

Hello,

ive placed an order on a website yesterday, however an error incured and the payment went through but not the order, is there any way i can cancel this payment? many thanks

[PayPal_Ashley · Accepted solution]

Hi @larisatp!

Welcome to the PayPal Community! 🙂 Payment issues can be frustrating and I'm sorry to hear there was an error at checkout. 😞

If a payment shows as "Completed" on your PayPal account, it cannot be cancelled and you'd want to reach out to the merchant directly for a refund. Here are some options for you when it comes to cancelling a PayPal payment.

I hope those help!

-Ashley