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Well it's March 12, 2016 and this glorious error is still appearing. I am trying to pay the order from ebay and I am getting this error two days straight. I've contacted PP support with email and still didn't get any reply or help. I can't believe there is not at least a reason why is this happening, the message is just Sorry we can't process your payment right now and that's all. No advice no reason no nothing. I am so frustrated right now.
This is very common error so here is the some solutions that you can try.
Try to use the same internet connection that you use at the last transaction
Clear the History / Cache of your browser.
See if your sending limits are not reached (un-verified user)
Check your have added the card & verified
Ask the receiver to send you the invoice in your paypal account than pay that.
Edit the billing information & re save
Decrease the value of amount you sending.
Same problem here. While there might be a workaround, I won't be bothering, for the following reasons:
- The error message is infuriatingly unhelpful, offering no explanation for the error or suggested action, just the statement that the payment can't be sent. An appalling example of poor user interface design.
- The point of paypal is that it should make payments easier, not more complex!
- Paying directly by credit card is much much easier than struggling with such problems.
Hi, I had the same problem and called the local paypal office. the reason the payment, (even after the person send me an invoice) was denied was because some countries have regulations paying to non profit organisations. I told the person to send me a request via his own paypal account instead of the company one. Solved.
After numerous calls to customer service, and having them disconnect the calls twice, I finally had the "supervisor" suggest I try a different browser. I explained I removed an old inactive credit card from my account and received a confirmation email from PayPal that very day and still he had no clue as to why I was getting the "Sorry" message. After reading this forum and finding no definite answers I took a shot in the dark and removed the last credit card linked to the account, logged out, and re-entered the same credit card info. I then re-entered the payment info, probably the 30th time today, and it went through. Customer service had no idea what the problem was or even how to trouble shoot it so my suggestion to you is to try removing and re-entering you creditcard or bank card info. Hope it helps and if customer service is monitoring these postings maybe it will give them a clue to locate the flaw(s) in their system.