Using secondary mobile phone number for sms verification during payments

dvansteenwegen
Contributor
Contributor

Hi,

 

I have added (and verified) a second mobile phone number to my account.

I'd like to use that as a second option for sms verification during payments with Paypal.

However, I only get my first (primary) number in the drop-down box.

 

Is this simply not possible, or should I perform some additional steps?

 

Thanks.

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

Oregon11
Advisor
Advisor

I believe just having an additional phone number attached to your account isn't enough. You have to register the additional phone number with the security key setup and then the additional phone number should show up in the drop down box. 

 

I hope this helps.

View solution in original post

Login to Me Too
3 REPLIES 3
Solved

Oregon11
Advisor
Advisor

I believe just having an additional phone number attached to your account isn't enough. You have to register the additional phone number with the security key setup and then the additional phone number should show up in the drop down box. 

 

I hope this helps.

Login to Me Too

dvansteenwegen
Contributor
Contributor

That was indeed the case.

Stupid but I didn't think you'd have different lists of possible phone numbers for different functions.

 

Thanks!

Login to Me Too

Oregon11
Advisor
Advisor

You're very welcome. 

 

I'm glad you sorted it out.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.