Hi, Bebe_165. I'm sorry to hear there's been a problem with unauthorized transactions on your PayPal account. That's no good, for sure! But, I'm glad you were able to submit disputes so PayPal could investigate and address the situation directly. Here's some information I hope will be helpful.
To see which payment method was used, log on to your PayPal account and click the transaction in your Activity. That will display the Details Page which will show you which payment method was used. Since you mentioned your bank account is set as your preferred payment method, that's likely what was used, but it's also possible funds in your Balance were used or another payment method, depending on what PayPal's System determined was available at the time.
If your bank account was used, I regret it's not possible for PayPal to stop or cancel a transaction, and a request would be sent to the bank if that payment method was used. How the bank responds to any PayPal request is up to them, but most banks debit the funds from an account immediately after receiving a request, whether it's from PayPal or any other source. I'm sorry if this causes any inconvenience or frustration.
However, PayPal always covers confirmed unauthorized activity 100%. While it may take some time to complete an investigation, PayPal will take the steps needed to address the situation completely.
I hope this information is helpful. If further assistance is needed, please click Contact at the bottom of the page when you are logged on to your PayPal account, send us a Private Message via Facebook or send a Direct Message to @AskPayPal on Twitter. Thanks for your patience during this time.
Sincerely,
Michael
PayPal_Michael
