Haha - (it's a sarcastic laugh). Man, just seeing those words it's our security system, sir... it's for your safety and protection...) give me flashbacks of hours of phone calls over a 6-7 day period & talked to prob 20 different CSRs, got at least 15 different reasons/variation of same reason as to why I cant access my $. As mad as I was, I stayed professsional, but it became difficult to remain that way after one (what sounded like a young woman CSR) started off saying she was going to help me fix the issue. By this time I'd learned to (at the start of each call) state "please DO NOT transfer me to Prepaid MasterCard, bc issue is 100% on your end. I wasn't exactly optimistic that I'd get the issue resolved, but her tone sounded just a little promising until she began by instructing me how to logon prepaid site & use drop down menu & then click on the f'n button "PayPal Transfers"!! I let her finish while taking deep breaths (by this time it's day 6, prob 10th call) and replied "Your kidding right, please tell me you're not serious...". So I, the customer, Then explained to her what I'd learned for certain from past 10 calls & all I need is someone to fix the issue. I Quickly told her my occupation & that I'm pretty well educated & she quickly realized that I didn't need a tutorial using a computer. So anyway, I was placed on hold, she got back on the line & attempted to ask me these multiple choice security questions, but couldn't because they asked me them 3 times over the prior 3-4 days. (Who knows, maybe their security was just looking out for her protection, & that's why she couldn't...). So back on hold for 10 more mins (this all after holding for 39 mins until they took my call to begin with, so now I'm at 1hr+ total call time-1 hr of my life wasted). She finally comes back on the line "Good news, sir. Because I realize how important this is for you, I'm escalating this call right now to resolve the issue." She bleeping transfers me to India or wherever the calls are routed for Prepaid (pretty sure it's India). All of that & that's what happened. My blood was boiling after that & that was one of the flashbacks I got when I saw the "security for your safety, sir, blah blah." Bottom line is if that were true, an ethically responsible company handling others' funds whether electronic (online) or traditional bank, would notify you immediately & either give you a heads up about something getting flagged or a potential issue. Or - at very least, If a security risk, you can call, speak to someone w/authority to confirm or provide needed info & then resolve the issue. The CSRs are trained to basically brag about their security & fraud prevention to the consumers but w/o methods of confirmation & resolution. Its non-existent. It's as if they believe we're all idiots & we'll just say "okay, I get it. Just whenever you get around to it, that's cool." For me it's way beyond the actual funds not being available, but the principle of ethical business practices (not meant to mislead & deceive). Apparently Paypal's business strategy & methods do not favor the customers whatsoever. Anyway, if there's a positive resulting from this debacle, it was this; maybe it'll work for you. After 6 days of calls & ordering the business debit card I hadn't known about, I'd had enough. I'd sent a few messages to the msg ctr & at the beginning they sent me simple beginner crap/instructions copied & pasted from website. So I put together a msg briefly documenting each call, especially one I mentioned above & demanded someone from security or w/that authority to call me back AFTER they look at my account & determine the reason for the issue. Then determine what's needed to fix the issue, then call me. I also called them out on some of the things that we spun to me on the phone that I knew were BS. Stayed rofessional but stern in demanding the call back. Stayed that I'm going to continue to send the message until it's resolved or I just close the acct and get a check in the mail. I was serious about that though. I sent the same message 3 times in a 12 hr period after 6-7 days and a guy called me back and it was fixed in about 20 mins. Wld have been Sooners but he had to call me back once. Who knows - at least worth a shot and. Ether than wasting time calling in to them. That goes nowhere. Good luck!!
