Trouble in refund

[samer_shukur]

What does this writing mean?

This transaction is not eligible for a shipping refund.

[sharpiemarker]

It means your request to get shipping refunded is denied.  Your transaction doesn't qualify.

[Davidszr2]

This transaction isn’t eligible for a shipping refund.

is there a way to get the refund though ?

[sharpiemarker]

If you disputed under PayPal's purchase protection program on your original payment transaction, you might be eligible for refund of item price and original shipping charges paid but not for the return shipping since it was not eligible.

[samer_shukur]

The problem has been resolved, thanks to everyone

[Carriewhite]

How was the problem resolved? Did you get your refund?

[palazov]

Yes, how?

[tscot_]

I have received the same message this morning. 

How was it resolved?