You need to call PayPal directly and be sure your personal information (phone number, address, actual full name) has been verified. PayPal's security measures are inconsistent and frustrating, but I've found the root of the problem is ALWAYS personal information that is incorrect or not properly received by PayPal.
They'll might ask for a written confirmation of your request and any changes/updates. Yes, initially maddening, but in reality, it took five minutes to write and print the letter, sign it, scan it, and then upload it via the Resolution Center, or the contact info form the customer support person.
