They took money but did not ship the goods, I can not create a dispute

[robertbriten]

paid the goods for store.hifiman.com order 100008718 (Weiping <removed>) the seller did not respond and I created a dispute, the seller answered the mail and I closed the dispute, paypal thawed the money and sent it to the seller, I called paypal russia and they confirmed that I have no refunds in my account. the seller tries to prove that he has no money and does not want to send paid products.

Transaction ID58B74147PU041425H

he sent such photos

Mar 20 Update from Reversal 

           canceled

Mar 20  Temporary Hold Korotkov <removed>

              Removed

Mar 19    Payment from Korotkov <removed>

                Completed

photo <removed>

[PayPal_Dustin]

Hi @robertbriten,

Sorry to hear that the dispute was closed before the issue was confirmed to be resolved. Once a dispute is closed, it can't be re-opened. I know that's not the outcome you were hoping for and I apologize.

- Dustin

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[robertbriten]

hifiman solved my problem, everything is good

[PayPal_Dustin]

That's great @robertbriten! Thanks for the update. 🙂 - Dustin