Someone paid me but their shipping address is wrong ... how can they fix?

TannerJ
New Community Member

Someone just bought something from me.  Their address is right EXCEPT the country says Bermuda instead of the United States.  The buyer wants me to hand write the shipping so I can send to them, but I know paypal won't protect me if something goes wrong. 

 

What can I tell them to do to change their address so it shows the US instead of Bermuda?

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1 REPLY 1

DPCreations
Frequent Advisor
Frequent Advisor

Tell the buyer tht the buy must correct the address on the PayPayl account.   Then refund and have the buyer make the purchase again, correctly.

You have no seller protection if you fail to ship to the address provided on the transaction record.

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