@tlb-2016 wrote:
As a US seller on eBay, if one of my international buyers files a SNAD dispute, eBay requires the seller either send the buyer a pre-paid return label OR send the buyer sufficient funds for the buyer to purchase their own label.
If I were to send a buyer money via Send Money (Goods & Services) for the buyer to purchase a label in order to return an item and that person does not use the money as intended (to purchase a label), can I file a dispute with Paypal in order to recover the funds that are sent? Would Paypal reverse the payment back into my account?
I've called and asked Paypal to which they said no, there would be no protection. Just wanted to double check here if that is accurate.
if a case of INAD is filed on Ebay from an overseas buyer ,and you sent him fund for return shipping via goods and merchandise and he spent it elsewhere.
WHat can the seller do?
First it depends on how you describe the payment ?do you say postage/shipping label or description of the item he bought from you?
if you open a case of item not received.
Paypal robot will ask him to upload tracking to shows it has been delivered to you,of course he does not have any tracking to upload,then he loses and the payment will be refunded to you.
Which is fair,since he did not use it to return your item,he has no right to keep that amount.
Paypal robot does not read description,whether it is for shipping label or item/
He may appeal if he knows how Paypal works,pointing out there is nothing to deliver,but he may not,the worse is that he wins and you dont get the money back.
Now,if he did not buy shipping,it is unlikely he intends to return the item,so the INAD case is still open and it will eventually close in your favor since he changes his mind and he decides to keep the item.
To win the INAD case,he has to return the item with tracking.
But then he could return an empty box with tracking,it is hard to say and win the case?
where is this buyer and what is the item
