Send & Request

[Soully]

I can only see 4 tabs on my "Send & Request" page instead of 8. I can't send money to friends and family

[kernowlass]

@Soully

Are you in the U.S with a U.S paypal account.

[Soully]

Yes, I am. At the same time, my brother is having the exact same issue outside the US. Does it make a difference?

Tried opening from different browsers, tablet, phone and laptop. 

[Snow-Cat]

Assuming you have a Personal account, you should be seeing something like this:

[Soully]

That's not what I see. I see 4 tabs: Create Invoice, Pay for goods, Request Money and Manage your Paypal.Me link

No options for sending money in US or internationally like I used to see. 

[kernowlass · Accepted solution]

@Soully

I get the friends / family option when i click on send / request at the top of the page OR pay / send money at the top of my summary page.

[Soully]

I tried but these options are not on my screen. I used to have them but now they're gone. Sorry clicked on "accept solution" by mistake.

[kernowlass · Accepted solution]

@Soully

ok then thats weird, i think all you can do is phone customer services and see if they can give you a reason why.