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Seller escalated to PayPal without letting me answer him back.

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Contributor

Seller escalated to PayPal without letting me answer him back.

 

So, basically, I filled a dispute against a seller who gives me a OLD (15') server files which he told me it was the LATEST (17') one. Then after 3 days, he replied with some kind of stupid (please help me) replied and he escalated it to PayPal without letting me answer his comment. I wonder if this can be re-opened, so I can answer him with some statement he made on Facebook after he escalated it to PayPal.

 

I've alots of things to said in the dispute but he escalated it even tho I already talked about 200-300 words before he replied and escalated it.

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Volunteer Advisor

Re: Seller escalated to PayPal without letting me answer him back.

@Ezz22

 

The idea is that you put ALL of the information that you want paypal to read before the dispute is escalated by either party.

Once escalated you can only give information if paypal asks for it.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
5 REPLIES
Highlighted
Volunteer Advisor

Re: Seller escalated to PayPal without letting me answer him back.

@Ezz22

 

The idea is that you put ALL of the information that you want paypal to read before the dispute is escalated by either party.

Once escalated you can only give information if paypal asks for it.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Seller escalated to PayPal without letting me answer him back.

I already put ALL informations when filled the dispute.

 

Like:

Screenshots of our conversation.

Screenshots of the outdated files (2015).

+ additional informations.

 

I don't know if this is enough and he (the seller) didn't even provided any crucial informations and evidences.

Volunteer Advisor

Re: Seller escalated to PayPal without letting me answer him back.

@Ezz22

 

Thats good then all you can do is wait for paypals decision.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Seller escalated to PayPal without letting me answer him back.

Thanks, just receives my money back. Glad to work with you.

Volunteer Advisor

Re: Seller escalated to PayPal without letting me answer him back.

@Ezz22

 

Glad it worked out but your not working with me as I am a volunteer that helps on here and have nothing to do with paypal (thank goodness). Smiley Wink


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.