Return money friends/family
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A friend of mine sent me some money that I thought I needed. I was wrong and I'd like to return their money. I can't see that option though. Is there an option for this?
Thanks!
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You should be able to send them money either through PayPal's mobile app or through their website.
Here's how you send money through the website:
- Login at PayPal.com on your computer
- On the top right, there is a button that says "Pay or send money."
- Then, you'll have the option to "Pay for goods or services," "Send money to friends and family in the US," or "Send money to friends and family internationally." The last two might be different - if you haven't setup a PayPal.me link. If that's the case, then your options might be "Pay for goods or services," "Send money to friends and family," or "Get your PayPal.Me link."
- In your case, you will need to select one of the valid options that says "Send money to friends and family."
- You should now be directed to a page that let's you input your friend's or family member's email, phone number for texting, or their name.
- Click on "Next" once you're finished.
- On the next page, enter the amount you would like to send. If you need to send them a note, you can do that by filling that information in the "Add a note" and, if it's a gift, you can click on the gift icon next to the "Add a note" so you can select a card theme. (You can even send them a heartfelt message there, too. Anything that's entered in the message will replace the information you entered in "Add a note" and vice versa.)
- Once you're finished, click on "Continue," or "Save" if you're in the gift card area, and you should be sent to a page with all the information you entered. Once you're there, go ahead and review the information for any errors. If there are any corrections to be made, you will need to restart the process.
- After that, click on "Send Payments Now" and you will receive confirmation page telling you that you sent the payment.
Here's how you send money through the app:
- Go to the app on your phone and login.
- In the home area, tap on "Send Money."
- After that, you will be asked to enter your recipient's information. You may only enter an email address, phone number for texting, or the recipient's name.
- You will now be asked to enter an amount you would like to send.
- When you're done, tap on "Next" and you will be directed to a page that will ask you "How do you want to pay?"
- Tap on one of the options and tap on "Next."
- The next page will have all of the information you have entered. This is where you should review the information for any errors. If there are any errors, you will need to tap on the back arrow that's on the top left until you have reached the desired page.
- Once you are finished, tap on "Send Now" and you should be sent to a confirmation page with the option to tap on "Send More" or "Done."
If there were any issues, please contact PayPal's technical support by phone at https://www.paypal.com/selfhelp/contact/call or by email at https://www.paypal.com/selfhelp/contact/email.
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