Refunds - seeing two line items; payment that was refunded & a refund.

BTDoran
New Community Member

I had to refund two people and am not sure I did it correctly. In my history of transactions I am seeing two line items:

 

-Addition to my account in the form a payment to me, but noted that it was refunded

-Withdrawal from my account in the form of a refund

 

My question is: Is the addition to my account truly an addition, or did it zero out since it was also noted as refunded in the same line item? I want to make sure I didn't end up in the negative having zeroed out and then given an additional refund.

 

I have had several transactions and so I can't be sure based on my current balance what is what. 

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1 REPLY 1

DPCreations
Frequent Advisor
Frequent Advisor

To refund you go to the original payment transaction and click on the refund option.  The refund must be part of the original transaction.

No idea what you actually did.

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