Refund!

crimsonblue88
Contributor
Contributor

Okay guys i had a refund done and its was sent to a now deactivated card cause the atm ate it and it got deactivated before the refund went through now it says its completed did i lose my money or is it in limbo what do i do?

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TheJayJayStore
Frequent Contributor
Frequent Contributor

Hello @crimsonblue88! If your credit card was deactivated after the original purchase was made then the refund will go back to your credit card - no matter what. If it was a debit card, then it will be available in your PayPal balance if the refund isn't able to be applied to the card. Refunds that are sent to either cards will take up to 30 days after the refund is initiated by the merchant on PayPal's side and possibly more, which varies, on your banks side.

 

Either way, it's possible that the refund could still be sent to the card and you may have to contact your bank to see what you can do to receive the refund (if your account with them is closed) or to find more information about the transaction.

 

If your bank didn't receive the refund, then you should contact PayPal's customer support at https://www.paypal.com/selfhelp/contact. The link for phone support is on the bottom left while the link for email support is on the bottom right. Queries are typically answered in the order received. You can also contact PayPal by going to their Twitter, at https://twitter.com/askpaypal, or Facebook, at https://www.facebook.com/PayPal/?brand_redir=589464587749730, if you would like to. Keep in mind, if you don't message them on Facebook, that your post or tweet will or could be publicly visible.

Did this help? Let me know by giving me some kudos and selecting this as the solution. Otherwise, go ahead and reply to this forum with the correct solution. Also, help other's in this community! Enjoy!

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TheJayJayStore
Frequent Contributor
Frequent Contributor

Hello @crimsonblue88! If your credit card was deactivated after the original purchase was made then the refund will go back to your credit card - no matter what. If it was a debit card, then it will be available in your PayPal balance if the refund isn't able to be applied to the card. Refunds that are sent to either cards will take up to 30 days after the refund is initiated by the merchant on PayPal's side and possibly more, which varies, on your banks side.

 

Either way, it's possible that the refund could still be sent to the card and you may have to contact your bank to see what you can do to receive the refund (if your account with them is closed) or to find more information about the transaction.

 

If your bank didn't receive the refund, then you should contact PayPal's customer support at https://www.paypal.com/selfhelp/contact. The link for phone support is on the bottom left while the link for email support is on the bottom right. Queries are typically answered in the order received. You can also contact PayPal by going to their Twitter, at https://twitter.com/askpaypal, or Facebook, at https://www.facebook.com/PayPal/?brand_redir=589464587749730, if you would like to. Keep in mind, if you don't message them on Facebook, that your post or tweet will or could be publicly visible.

Did this help? Let me know by giving me some kudos and selecting this as the solution. Otherwise, go ahead and reply to this forum with the correct solution. Also, help other's in this community! Enjoy!

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crimsonblue88
Contributor
Contributor

thanks everything worked out i was just curious! now i know it went to my bank accnt so no worries thanks again for you response!

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TheJayJayStore
Frequent Contributor
Frequent Contributor
You're welcome and have a great day @crimsonblue88! Btw, did I mention that I love your name?
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