Pending payments for a refund

[demolition]

Hi, I ordered some items from a website a few weeks ago and it turns out they were not in stock. They have sent a refund in three parts, 2 seperate paynents for the two items and 1 for the p&p. The p&p is available but the other two payments are pending. Why has one payment of the three been accepted but not the other two, and how can I release these?

Thank you in advance,

demolition. x

[kernowlass · Accepted solution]

@demolition

Firstly a seller can ONLY use the refund option for the original payment sent to them and NOT return postage costs.

However >>

A seller can only issue a refund via funds in their paypal balance or an echeque.
So if its an echeque it has to clear through from the sellers bank account > paypal > and then it is credited to you and the hold lifted.

So they refunded x2 payments which are waiting to clear BUT they "sent" you another payment which they are allowed to fund via a debit /credit card as well as bank transfer etc and so that one went through instantly.

[demolition]

Ahhhh, I get it now. I wondered why the p&p had cleared but the other payments hadn't. Thanks for that. I finally managed to speak to a person and the other funds should be released on Monday. All sorted!