Paypal not showing record of my payment

[fayewray71]

I made a payment to bigbigmarket.com on July 29, and I got an email from paypal saying:  We've finished reviewing of the transaction below, determined the payment was authorized, and advised the seller to ship.

There might be a slight delay in your shipment due to the review time.  I got a transaction ID, but when I sign into Paypal, there is no record of my payment.  I have not received my item, and when I go to bigbigmarket.com and ask for status, I get the message:  awaiting fulfillment.  The telephone number on their website is wrong, and I cannot get in touch with them or Paypal.  Can anyone offer any advice?  Thanks

[DPCreations]

Check the real email address of the message sender.  Are you absolutely sure is was from PayPal?

[fayewray71]

It was from <removed>, it seems to be from paypal - i just went to the website to start an order, and it connected me to paypal

[MbemAnn]

Did the order and payment end up going through fine? I was going to order from this site but I'm nervous about it being a scam. Thanks!

[fayewray71]

I would not recommend ordering through bigbigmarket. They never sent my item, but thankfully PayPal has really done right by me and is guaranteeing a refund. Turns out I had logged as a guest for this transaction and that's why I couldn't find record of it on my account. Regarding bigbigmarket.com, their posted phone number is wrong and if you Google map the address it appears to be a house that is not in good repair

[Amixo]

Hey I also ordered from bigbigmarket and sent them an email when I placed my order, without hearing back. Thankfully I am seeing their transaction on my PayPal. I'm thinking this website might be a scam. Did you end up hearing back from them? Was PayPal able to find the transaction? Did you file for a refund?