Hi ChiroB,
I'm sorry to hear you're unable to make a purchase without adding a card. Typically, we ask for this information when either there isn't enough balance available to make the purchase using the account alone, or we notice unusual activity and we want to verify your identity. For specifics, you'll need to reach out to us over the phone so that we can look into what's affecting the issue and help in any way we can.
- Ashley M
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