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PayPal notified refund by email, but neither purchase nor refund appears in activity list!

Member

PayPal notified refund by email, but neither purchase nor refund appears in activity list!

Hello community, this is the first time I have a problem in my account.

On December 01,2017, I made a purchse using PayPal, on Ebay's platform and my package never arrived so I opened a claim in Ebay. Yesterday, both Ebay and Paypal, notified me by email that the seller gave me a full refund and Ebay closed the case, so I went to my PayPal account to verify it, and such a surprise to see that my activity list doesn't show neither the refund nor the purchase! I searched for them everywhere in my account and found nothing.

The card I used for this purchase is a Payoneer's one, and it normally receives refunds very fast, but this time no amount was received.

I'm very upset about the purchase disappearing from my PayPal activity list, and also by receiving a notification from PayPal about the refund but then finding nothing in my account. Please help me, anyone, thank you in advance.