PayPal notified refund by email, but neither purchase nor refund appears in activity list!
Hello community, this is the first time I have a problem in my account.
On December 01,2017, I made a purchse using PayPal, on Ebay's platform and my package never arrived so I opened a claim in Ebay. Yesterday, both Ebay and Paypal, notified me by email that the seller gave me a full refund and Ebay closed the case, so I went to my PayPal account to verify it, and such a surprise to see that my activity list doesn't show neither the refund nor the purchase! I searched for them everywhere in my account and found nothing.
The card I used for this purchase is a Payoneer's one, and it normally receives refunds very fast, but this time no amount was received.
I'm very upset about the purchase disappearing from my PayPal activity list, and also by receiving a notification from PayPal about the refund but then finding nothing in my account. Please help me, anyone, thank you in advance.