Pay pal let me down
Wanttahavfun
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Posted on
Jan-28-2018
07:21 PM
I bought something using pay pal. I canceled the order 48 minutes after making it. Ask the company twice on how I go about returning the item and they wouldn't help. So I can't return it. Ask pay pal to help! I get no help, they want to see a receipt for me returning the item, how do I return something when the seller would send instructions on how to return. PAY PAL let me down big time. I thought they had my back that's why I used them. They don't people.
4 REPLIES 4
angelleye
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Jan-28-2018
09:19 PM
They have various protections in place to help you with fraud, but this sounds like you made a legitimate purchase.
I'm a little confused, though. You say you canceled 48 min after purchasing..?? Was this a digital product, or was this something that actually needs to be shipped?
I'm a little confused, though. You say you canceled 48 min after purchasing..?? Was this a digital product, or was this something that actually needs to be shipped?
Angell EYE - www.angelleye.com
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!
Wanttahavfun
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Jan-29-2018
07:04 AM
Something being shipped. I canceled to order, support for the company emailed me say I g if order hadn't shipped they would cancel. Shipping label printed 3 days later. They didn't cancel, as soon as the order arrived at my house , I emailed support on how to return the item. They reply wanting to know how they can improve their product. I reply still wanting to return the product for the 2nd time and they respond with these aren't knock offs. Still no way to return. Pay pal want only to see a return receipt. So I get no help from pay pal
angelleye
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Jan-29-2018
10:00 PM
So in the dispute that you filed with PayPal I would respond saying that you've been trying to work with the seller on a return, but they will not cooperate and provide a return address. I would explain that you are not comfortable simply returning to the return address on the original package because you are not sure if they will receive that properly. Then ask for their assistance on the next steps from there and see what they say.
Angell EYE - www.angelleye.com
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!
Wanttahavfun
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Jan-30-2018
02:08 PM
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