Pay did not reflect on my account. What to do?

[Dothackjhe]

So I earn a commission from Play-Asia which I typically withdraw whenever possible via PayPal before withdrawing it again into my local bank account once a good sum is already pooled. Things were going smoothly for me until sometime in late October when I was supposed to received a small commission worth $6.97 into my account. My Play-Asia account claims that the process of transferring it into my account is already completed since Oct. 31. However, it is only yesterday that I noticed that it was not the case.

Please see images:

https://imgur.com/QXj6mRQ

https://imgur.com/sYsqdMD

https://imgur.com/urh2gh2

https://imgur.com/pDuHVGE

https://imgur.com/nQJ624A

Any ideas on how to fix this issue?

[PayPal_AshleyM]

Hey Dothackjhe,

I'm sorry to hear about the payments not showing up. 😞 If nothing ever arrived in PayPal, you'll want to reach out to Play-Asia to have them pull the money back or trace it. Regrettably, there's no way to find this on our end if the money never came through. I apologize for any inconvenience. Hopefully they're able to get it resolved for you quickly!

- Ashley M