I had the same issue today, and I spent two hours on hold on customer service before anyone would help me. I chose the PAD option at checkout because it was available, and so I planned on those transaction payments being taken out two weeks later. Imagine my surprise when it was taken off immediately. I've used it before, several times, with no problem However when I called, the supervisor refused to transfer me any higher, I was told it was not an internal error though it clearly is, and that my debit card was the payment I chose. He only would have been able to help me had I taken screenshots of the checkout process, which seems unnecessary because the PAD can be declined after chosen, and screenshots would be crappy circumstantial evidence at best. Something needs to be done, because I'm out that money until my next paycheck. Customer service needs to be cleared out, ASAP.
