I recently made a purchase with Fashion Nova using Paypal. Fashion Nova didn't send all of my items. I called and emailed Fashion Nova and they said the post office stole the items. Which is impossible my package had no signs of someone opening and resealing my package. Fashion Nova refused to send the items which was only about $50 worth of items nevertheless it was my money! I contacted my bank forgetting I used Paypal to make the purchase. I then contacted Paypal and they sent an email with the tracking number of an old shipment that wasn't even related to the case in question then denied my claim. I wish I used my bank card this would have been rectified right away. How can Paypal have such a disregard for their customers? No follow up but an email denying the claim? Is this something that happens frequently? I will never use Paypal again.
you should have filed item not as described NOT item not received,then you will be asked to return the items with tracking and get all your money back.
