Merchant trying to refund but cannot.

[msuhaimee]

Hi, a merchant said cannot refund because they claim I open dispute while I never open any dispute. These are the transaction detail: Transaction ID 95E14988VH202802Y Seller info KUDOS INTERACTIVE LIMITED Please help. Thanks

[DPCreations · Accepted solution]

You have no idea what the merchant is doing or not doing.  If the merchant has a refunding problem then the merchant needs to provide direct details.

If you file a dispute, then just proceed with the dispute; PayPal will take care of the rest.

[msuhaimee]

Okay thanks a lot for your comment. I already asked them to provide me screenshot of the refund error. If they don't send me any, then I'll open a dispute. Thanks

[DPCreations · Accepted solution]

Screenshots can be fake.

[msuhaimee]

Uhuh.. okay... I'll take note of that. Thanks.