Last Name Update- Have tried many times

JenLynnDelaney
New Community Member

Please help.  I got married in September.  Since then, I've contacted Paypal 5 or 6 times to change my name. I've provided all documentation each time (driver's license, marriage license, social security card), and they won't change it.  I've tried everything.  I'm at the point where I plan on not using my Paypal account anymore just out of pure frustration.  All of my financial info has my new last name.  Everything is updated with my new last name, except for Paypal.  Does anyone have any tip they can offer? I've done the name change process multiple times. It does not work. 

Login to Me Too
1 REPLY 1

Nshogozantwari
Contributor
Contributor
The same like me,when opened my PayPal account I used a last name which is not on my document (ID) Now I can't get 4 digits because account names are different with PayPal names.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.