"PayPal experienced a brief technical issue yesterday during a planned system update which resulted in some consumers being unable to see a transaction in their account history after it had processed. And, some merchants may not have received immediate payment.
The technical issue has been fixed and PayPal is working to have these transactions reflected accurately for both consumers and merchants.
We apologize for any inconvenience."
Hi everyone,
I know this has been a frustrating issue and we apologize for any inconvenience this has caused. I want to assure you this was immediately escalated and is being worked on at a high priority. We don't have an exact ETA but our engineers are working to fix the transactions affected by this issue as soon as possible.
- Frank
FAQs
Q. Why I cannot see the money in my balance? I am sure that I received a payment because I received the email confirmation.
A system change last night has resulted in an issue whereby instant bank funded transactions are not appearing on account balances. Once you received the email confirming your payment the transaction did complete but it will only appear in the account balance once this issue is resolved.
Q. Why does the system not allow me to withdraw the payment that I already received?
You will be able to withdraw the funds once the transaction appears on your account balance.
Q. I received a payment, but I cannot see the money in my balance. Should I send the parcel?
Until the payments shows as completed in your account activity log we would advise you not to send out the parcel. We expect this issue to be resolved soon therefore this shouldn't cause any major delay to your parcel send.
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