Known Issue: Payments not appearing on sender or receiver's account

[PayPal_Frank]

Update:  Engineers are reporting the issue with transaction delays was fixed late last night (around 2am ET).  Typically a transaction may take a few minutes to appear in the account activity and we are back to that normal behavior.  Thanks for your patience during this issue.

Hi everyone,

Our engineers are aware of an issue right now where payments are not immediately appearing in the account activity for both senders and recipients.  We apologize for any inconvenience this may cause and our engineers are working to fix this as soon as possible.

This issue appears to be causing a delay in when the payments appear.  The transaction is initiated, it's just not appearing on the website for up to 4-5 hours in some cases (the time appears to be random).

I will update this post when we have more information and to let everyone know when the fix has been implemented.

Thanks for your patience and understanding.

- Frank

[Cazzameister]

Hello there - wanted to know why my payments do not appear on my associated credit card statement?! Apart from the change in account balance it's very difficult to know if I've actually been paid or not? is there something wrong and it should show as a deposit in my credit card statement?

[Cazzameister]

Will the fix be for past transactions too?! I have two payments that never showed on my associated credit card statement over the last couple of months

[oleskool]

My puchase is not showing on the sellers account.  The money has been deducted from my account.  How long does it take to complete the transaction?

[Bdperini]

I received a payment and got the email confirmation and transaction # but the money is not apperining on my account

[Heidi01]

This problem is still occuring, sent payment hours ago not showing in either account, thought this was sorted days ago, its now 15/03/16

[Confused_me]

Also having exactly same problem with payment made same day as this. Sent late last night, had pop up confirming payment sent (which I took screen shot of ). After a few minutes it hadn't appeared and assumed just slow, still nothing in morning or by this afternoon. 

PayPal say are aware but seems it's ongoing so FIX IT

[SickTeddyBear]

My issue is that payments were not showing in the redesigned site's activity log, but they were showing in the transaction list on the classic site.

Now that the problem seems to be fixed with new transactions made today and going forward, there are still sent/received payments from yesterday that are still not showing on the regular site. When will this be reconciled?

[HoneyNutIchiros]

A friend sent me a payment yesterday and it is not appearing anywhere in my activity.  I recieved email showing it was sent but still can't find it anywhere.  Can someone help?

[Scirig]

I am currently having the same issue. I made a payment days ago they took my $$$$ from my checking account, let the seller know payment was made but yet neither one of us can see the transaction or the $$$ any longer. I hope they get this issue resolved, I have never had this happen before & I am beyond annoyed!!!! 😡

[PabloCastaneda]

It just happens to me, I just sent $200.00 to another Paypal account and it is not shown on my activity or the recipient never got the money but it was deducted from my account. What should I do? I tried to reach by phone Paypal and it takes forever so I emailed them away. Any help would be appreciated , thank you.