cancel
Showing results for 
Search instead for 
Did you mean: 

IPN mesage order and payment Canceled_Reversal

Options
krocak
Contributor
Posted on

Recently we have received some IPN messages from PayPal for a long time forgotten payment (payment held because of a long running dispute).

We received IPNs in following order:

  • Reversed
  • Canceled_Reversal

After receiving these IPNs I would expect to end up with payed transaction.  However based on the transaction history the payment was reversed (held funds added to our merchant account and then withdrawn in favor of our customer).

Question: Why was payment Canceceld_Reversed at all? Am I misunderstanding what Canceled_Reversal means? I have expected to receive this IPN only in case that the dispute was solved in merchant favor.
Question: How should I check that we are processing IPNs in correct order?

1 REPLY 1

IPN mesage order and payment Canceled_Reversal

Options
Snow-Cat
Advisor

You may want to visit the Merchant Support Community for assistance as there are PayPal Techs and other developers who may be able to help.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.