I bought a pair of shoes on eBay cost me 763.20 dollars, but the shoe is fake. I firstly ask eBay to step in, and then I see internet says that it is better to ask PayPal step in as well. Therefore, I also created a case with PayPal. Both eBay and Paypal give the same decision that I return the shoe to get the money back, the only difference is that eBay's decision comes a few days earlier than PayPal's. Here comes the question:
I was using the return label provided by the ebay to ship the package back to the seller. And the tracking shows the shoe do arrives, and I also called ebay to confirm the situation that the ebay specilist told me their system shows the same which the package is delivered that I will receive my refund in 28 to 48 hours. However, I received an email from PayPal last night says that since the tracking information I provided is invalid, the case will be considered as closed. I called PayPal ask about the situation; the PayPal specialist said that the tracking information I provided has the delivery address different from the address they have in their system about the seller(the PayPal confirmed address I think), and they will not process the refund since this considered as the seller did not receive the package. I called eBay again, they said that once PayPal stepped into, they can not do anything about the case anymore, I should contact PayPal(I did not received any information from eBay that told me once I ask Paypal to step into, they can not do anything until last night).
The situation now is that I have shipped the shoe back to the seller with eBay prepaid return label and it did deliver. But I did not know that the PayPal confirmed address is different than the address provided by eBay (As I mentioned before, the eBay decision email comes earlier than PayPal's, so I did not take a close look of PayPal email because they have the same final decision been made). I did not have the shoe anymore, and I do not get my refund as well.
Plese help me to think about any possible method to solve the issue, I will be so appreciated !!!!
