I can't receive payments as friends/family?

[Rhonda112]

For some reason I am not permitted to receive money via the family/friends option.

It just says that I am unable to receive personal payments.

All my friends have no issue and can receive money this way... why am I not allowed?

[sandypurins]

Section 4.1 of PayPal's User Agreement allows PayPal to remove a person's ability to accept Personal Payments... here's the applicable text...

4.1 Receiving Personal Payments. If you are selling goods or services, you may not ask the buyer to send you a Personal Payment for the purchase. If you do so, PayPal may remove your ability to accept Personal Payments.

https://www.paypal.com/webapps/mpp/ua/useragreement-full?country.x=US&locale.x=en_US#4

Call PayPal customer support to find out why your account has this restriction... log in to your PayPal account, click on the "Contact Us" link which is at the bottom of most PayPal pages and select the "Call Us" option... the next page will provide you with a passcode and the PayPal phone number for your account.

Other contact options are Twitter via @AskPayPal https://twitter.com/askpaypal or Private Message on PayPal's Facebook page at...

https://www.facebook.com/PayPal

~Sandy