How can i cancel recurring paymeny of customer when they require

KelvinMB
Contributor
Contributor

I will use payment pro, and setup recurring payment . My customer use visa to payment , so they don't want to create paypal account. For some reason, they want to cancel recurring pyament. How can they do that, or how can i help them do that

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

Go to Profile and settings > My Seller Tools > Getting paid and managing my risk > My automatic payments > Update

 

Look for customer and cancel their recurring payment.


Kudos & Solved are greatly appreciated. 🙂
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KelvinMB
Contributor
Contributor

That mean , you should handle it by manual by yourself , but it think that is not suitable for a ecommerce bussiness .

do API accpet to do this

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

The customer can log into their PayPal account and cancel it in their Pre-approved payment settings.  If you are looking for an API, or any merchant tech support, make a post here.


Kudos & Solved are greatly appreciated. 🙂
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KelvinMB
Contributor
Contributor

Thank Sharpiemarker ,

My customer do'nt have a paypal account. That's the problem .

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

If the customer has no PayPal account, then you generally have to manually cancel if for them or they can go on your site to cancel if they have an account with your website.  But ask in the merchant tech support forum.


Kudos & Solved are greatly appreciated. 🙂
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