How Do Locate A Scammer

Gootz59
New Community Member

I recently sold an item through EBAY and was paid to my account. The person by the name of Randolph <removed> paid me for the item promptly. The item was shipped and received  and he confirmed getting it with a phone call to me and an email. Two days later he put in a refund saying he never got the item and I was charged back the entire amount of 375. 00 plus a $20 fee. I alerted PayPal and Ebay and they cannot locate this individual. ANY SUGGESTIONS on what to do??  

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